Privacy Policy

A legal disclaimer

First Aid Master provides nationally recognised first aid training in accordance with the requirements of the relevant training package and applicable Australian Standards where applicable.

While every effort is made to ensure the accuracy and quality of our training materials and assessments, First Aid Master does not guarantee that successful completion of a course will qualify participants for every workplace or industry requirement. Participants are responsible for confirming any additional training or certification requirements with their employer, regulatory authority, or industry body.

First Aid Master accepts no liability for any injury, loss, damage, or claim arising from the misuse or incorrect application of skills or information taught during our courses. Participants are responsible for exercising their own professional judgement and following current workplace policies, procedures, and emergency response protocols.

Course information, schedules, fees, venues, and delivery methods may be changed, postponed, or cancelled where necessary. First Aid Master will make reasonable efforts to notify affected participants as soon as practicable.

To the fullest extent permitted by Australian law, First Aid Master's liability is limited to the amount paid for the relevant course. We are not responsible for indirect, incidental, consequential, or third-party costs, including travel expenses, accommodation, lost wages, banking fees, or other related expenses resulting from course changes, cancellations, or participant non-attendance.

Medical Advice Disclaimer

Training provided by First Aid Master is for educational purposes only and does not replace professional medical advice, diagnosis, or treatment. In a medical emergency, always contact Triple Zero (000) and seek appropriate medical assistance.

Privacy policy

Effective Date: 20/07/2026

At First Aid Master, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We collect personal information that is necessary to provide our training services and meet our legal and regulatory obligations. This may include:

Full name
Date of birth
Residential and postal address
Email address
Phone number
Emergency contact details (where applicable)
Unique Student Identifier (USI)
Identification documents (where required)
Payment and billing information
Course enrolment and attendance records
Assessment results and qualification records
Any other information required by law or the Standards for Registered Training Organisations (RTOs).

2. How We Collect Information

We collect personal information when you:

Enrol in a course
Complete an online enquiry or booking
Contact us by phone, email or our website
Complete training or assessment documentation
Make payments
Visit our website (through cookies and analytics where applicable)

3. Why We Collect Your Information

Your personal information is collected to:

Process course enrolments and bookings
Deliver training and assessment services
Issue nationally recognised Statements of Attainment or Certificates (where applicable)
Verify your identity
Meet ASQA, training package and government reporting requirements
Respond to enquiries and provide customer support
Process payments and refunds
Improve our services
Send important information relating to your course.

4. Disclosure of Personal Information

Your information may be disclosed to:

Registered Training Organisations (where training is delivered on their behalf)
Government departments and regulatory authorities
National training databases where required by law
Payment processing providers
IT service providers who assist in operating our business
Other organisations where authorised by you or required by law.

We do not sell or rent your personal information to third parties.

5. Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, alteration or disclosure. Information is stored securely using appropriate physical and electronic safeguards.

6. Website Cookies

Our website may use cookies and analytics tools to improve website performance and user experience. You may disable cookies through your browser settings, although some website functions may not operate correctly.

7. Marketing Communications

We may occasionally send information about our courses, promotions or updates. You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe option included in our emails.

8. Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete or out of date.

9. Retention of Records

Training records will be retained for the period required by applicable Australian legislation and regulatory requirements.

10. Third-Party Websites

Our website may contain links to external websites. First Aid Master is not responsible for the privacy practices or content of those websites.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or the handling of your personal information, please contact:

First Aid Master

Website: www.firstaidmaster.com.au

Email: info@firstaidmaster.com.au

Refund Policy

First Aid Master is committed to providing high-quality first aid training. We understand that circumstances can change, and we have established this refund policy to protect customer rights while ensuring the sustainability of our training programs.

1. Refund Eligibility

Full refunds (minus a $20 administration fee) are available for cancellations made more than 7 days prior to the course commencement date.
Cancellations made between 2 and 7 days prior to the course date will receive a 50% refund.
Cancellations made less than 48 hours before the course starts are not eligible for a refund.
If First Aid Master cancels or postpones a course, a full refund or free transfer to a future date will be offered to all affected participants.

2. Transfers and Rescheduling

Requests to transfer to a different course date must be made at least 48 hours before the original scheduled time. One complimentary transfer is permitted per booking; subsequent transfers will incur a $30 rescheduling fee.

3. Non-Attendance (No Show)

Participants who fail to attend their scheduled course without prior notice will forfeit their full course fee and are not eligible for a refund or transfer.

4. How to Request a Refund

To request a refund, please email info@firstaidmaster.com.au with your full name, course date, and booking reference. Refunds will be processed within 10 business days back to the original payment method.

Terms & Conditions

Welcome to First Aid Master. By enrolling in our training courses or using our website, you agree to be bound by the following Terms and Conditions. These terms govern the relationship between First Aid Master and our students and visitors.

1. Course Enrolment and Requirements

Participants must provide accurate personal information and a valid Unique Student Identifier (USI) during enrolment for nationally recognised courses. It is the student's responsibility to ensure they meet the physical and language requirements necessary to perform first aid techniques such as CPR.

2. Conduct and Safety

Participants are expected to behave respectfully towards instructors and fellow students at all times.
All safety instructions provided by the trainer must be strictly followed.
First Aid Master reserves the right to remove any participant from a training session if their behavior is deemed disruptive, unsafe, or inappropriate, without refund.
Appropriate attire should be worn to allow for practical assessments on the floor.