Refund Policy

First Aid Master is committed to providing high-quality first aid training. We understand that circumstances can change, and we have established this refund policy to protect customer rights while ensuring the sustainability of our training programs.

1. Refund Eligibility

Full refunds (minus a $20 administration fee) are available for cancellations made more than 7 days prior to the course commencement date.
Cancellations made between 2 and 7 days prior to the course date will receive a 50% refund.
Cancellations made less than 48 hours before the course starts are not eligible for a refund.
If First Aid Master cancels or postpones a course, a full refund or free transfer to a future date will be offered to all affected participants.

2. Transfers and Rescheduling

Requests to transfer to a different course date must be made at least 48 hours before the original scheduled time. One complimentary transfer is permitted per booking; subsequent transfers will incur a $30 rescheduling fee.

3. Non-Attendance (No Show)

Participants who fail to attend their scheduled course without prior notice will forfeit their full course fee and are not eligible for a refund or transfer.

4. How to Request a Refund

To request a refund, please email info@firstaidmaster.com.au with your full name, course date, and booking reference. Refunds will be processed within 10 business days back to the original payment method.